Life Storage - Brooklyn

Initially the storage facility was very nice since it had a decent rate, was clean, in a good location, and had great hours (7am-10pm). Signing up was hassle free and easy, the staff were so helpful and showed us a couple of units available and we chose the best one for our needs. One month after we moved into our storage unit in the basement the floor flooded. Thankfully none of our items were damaged, but the carpet was wet and the floor smelled awful. Soon after many people began moving out. They returned to find the building flooded, their own units affected and hadn’t been notified. Extra Space Storage then acquired Life Storage, changed the hours to 8am-7pm and only 10-4 on Sunday. Many units were quickly vacated and the facility was left a mess even a month later. The office inside the facility has been deserted and consolidated with another building around the corner. With no one looking after the place, carts were left randomly around the building with no way to access them as you can only access whichever floor you have a unit on. The garage door had been broken for more than a week without notice, so moving things in and out to a vehicle became so time consuming. As soon as Extra Space took control the facility fell off in every regard. I would not recommend this storage facility at this point to anyone unless looking for a cheap storage locker in the neighborhood.

This used to be pretty good as far as storage units go, but since Extra Space Storage bought it's gone to hell quickly. Of course the first thing that happened was the rent went up, which as usual also meant what you paid for got better! Just kidding, it never does, it got worse. The hours, which were the best feature, got cut, and the garage stopped working. I hauled heavy boxes in through a side door and up some stairs: fun! Accessible! As of today, the garage works but the door and elevator security boxes are on but disabled, there's a busted cart in the garage, trash everywhere, and the floor of the elevator got ripped out? Glad to see my money is being put to good use, which it won't be for long.

I'm not sure what has happened to this rental facility but it's gone down hill. I first moved into the neighborhood during covid- the staff was very friendly, helpful, easy retal process and the rates were afforable. You'd be informed by email notification if anything was occuring. Now its an entirely different story. They've had two floods in the basement but they never informed anyone of the first flood. Fortunatly, I don't have my items directly on the ground, but when I came down to the basement after the first flood it was clear the carpets were a mess and fans were blowing. By the second flood they had finally sent out an email but once you were allowed back in, everyone seemed to have cleared out of the units. Understandbly. However weeks afterwards nothing has been properly cleaned, the carpet hasn't been replaced and it still smells modly down in the basement. There was also no notice that the hours of access were changing. It was really helpful to have the unit accessable until later because most people during the week work a 9-5. Their hours of access now only until 6:45pm M-Sat and 3:45pm on Suns...mind you the office closes at 7pm M-Sat and 4pm on Sun. I only found this out on Sunday 11/19 when I went over at 4pm only to not be allowed access into my unit. Then when I called to confirm the hours since I had no idea and google shows different hours, the employee gave me a snark response saying it had been changed in July, "oh had no idea, on google it says differently", then when I proceeded to ask why the change/thanks for the information she hung up on me. Real sweet. Its sad because this place was nice but clearly whomever now owns the stoage unit doesn't care about it, needs to give some insight on customer service to the employees, and remember to inform those who are paying for the unit of time changes.

I came to this site to inquire about a storage space. I explained to Chrissy what I’ll be storing and my reasoning for storage. According to the information I provided for her she was able to show me a unit to accommodate my storage needs. What stood out to me the most was her greeting. She stood, said her name and asked how can she assist me as I walked in. I will be storing here and I recommend future customers to rent with Chrissy.